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    Home > Support > Manage Account > Verify Login > Cannot Download

    Password works, cannot download or access stories




      Forum Members Account Manager.... Authors Account Manager


    • This assumes you can enter the Member's area, but a problem happens when you click on a story to download. If you cannot login, Verify your Login first

    • Most likely cause is that your system does not have Winzip properly installed. Go to their site, download their free version of Winzip, save to desktop, run the setup program, and all should work for you then.


    • Other problems of this nature are related to having programs like "NetZip" or "Smart Download" installed on top of Winzip. If so, see above about re-installing Winzip.
















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Changes last made on: Wednesday, March 08, 2017
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